How to Order

Ordering custom branded merchandise and displays with Basic Brands is a streamlined process designed to ensure your complete satisfaction before anything goes to production.

1. Select & Configure Your Products

Browse our catalogue and select your desired products. Configure the options such as product colour, sizes, and quantity. Note that some items may have a Minimum Order Quantity (MOQ).

2. Provide Your Artwork

Upload your logo or design files. For the best results across all decoration methods, we require vector artwork formats (.EPS, .AI, or vector .PDF). If you only have raster images (.PNG or .JPG), please ensure they are high-resolution.

3. Submit Your Order

Complete the checkout process to submit your order or quote request. Our team will review your product selections, artwork, and decoration requirements to ensure everything is perfect.

4. Proof Approval

Before any production begins, we will send you a digital artwork proof showing exactly how your logo will appear on the final product. Production will only begin once you officially approve this proof.

5. Production & Delivery

Upon proof approval, your order enters production. Production timelines vary depending on the product and decoration method. Once completed, your order will be shipped directly to your Canadian business location or event venue.